Agile Retail Banking

I had a chance to visit Westpac in early May as part of our agency’s Know Your Industry initiative. In that two days, we met with leaders from across the Westpac Group and it’s quite amazing to see how the Agile mindset has penetrated every corner of the banking group and become a part of their DNA. Walking around Westpac’s Kent Street HQ and their Risk and Fraud Operations Centre in Parramatta, one can clearly see how they are applying different agile methodologies to transform their planning operating processes and the writings are all on the walls — literally!

If a 199 year-old organisation in one of the most traditional of all industries — Westpac is Australia’s first and oldest bank — can embrace Agile, there’s no excuse for the rest of corporate Australia not to jump on board.

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